Project

General

Profile

Bug #61354

serious error IMAP server

Added by Werner Nell 28 days ago. Updated 6 days ago.

Status:
New
Priority:
Normal
Assignee:
SupportGroup
Category:
-
Target version:
Start date:
05/05/2020
Due date:
% Done:

0%

Estimated time:
Operation System:
Rhel 7

Description

Following notification is generated every 2 or 3 days by Scalix Monitor
After this I alwys run "omscan -Avfx -U .." for involed user

SERIOUS ERROR IMAP Server Da(IMAP Server Pr) Mon May 4 18:03:26 2020
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 13383
Procedure trace follows:
> checkNotifications
<
checkNotifications
> getNextTimeout
<
getNextTimeout
> imapSatelliteCommand
-> imaplex_nextRequest
<
imaplex_nextRequest
> imapMonitor
-> imapClearCurrentFolder
<
imapClearCurrentFolder
> imapual_findMailbox
<
imapual_findMailbox
-> imapActivateMailbox
-> imapLoadCachedFolder
-> imapual_currentTime
-> doCommand
User Name: Werner Nell / scalix2/CN=Werner Nell
Pid of logging process: 13383

SERIOUS ERROR IMAP Server Da(IMAP Server Pr) Mon May 4 18:03:26 2020
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xa1)[0xf75ccfb1]
/opt/scalix/lib/libom_er.so(+0x4262)[0xf75cd262]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1d)[0xf75cd42d]
[0xf772acb0]
ddpost mailbox
User Name: Werner Nell / scalix2/CN=Werner Nell
Pid of logging process: 13383

SERIOUS ERROR IMAP Server Da(IMAP Server Pr) Mon May 4 21:09:30 2020
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 13398
Procedure trace follows:
> checkNotifications
<
checkNotifications
> getNextTimeout
<
getNextTimeout
> imapSatelliteCommand
-> imaplex_nextRequest
<
imaplex_nextRequest
> imapMonitor
-> imapClearCurrentFolder
<
imapClearCurrentFolder
> imapual_findMailbox
<
imapual_findMailbox
-> imapActivateMailbox
-> imapLoadCachedFolder
-> imapual_currentTime
-> doCommand
User Name: Werner Nell / scalix2/CN=Werner Nell
Pid of logging process: 13398

installed versions
scalix-wireless-12.8.0.29258-1.noarch
scalix-postgres-12.8.0-15983.noarch
scalix-swa-12.8.0.29015-0.noarch
scalix-chardet-1.0.20071031-2.rhel7.i686
scalix-tomcat-9.0.30-57.noarch
scalix-platform-12.8.0.29103-0.noarch
scalix-sis-12.8.0.26798-1.noarch
scalix-res-12.8.0.25762-1.noarch
scalix-libical-0.44.976-2.rhel7.i686
scalix-tomcat-connector-12.6.0-14721.rhel7.noarch
scalix-text-extractors-1.0-3.rhel7.i686
scalix-server-12.8.0.15039-1.rhel7.x86_64
scalix-sac-12.8.0.25762-1.noarch
scalix-iconv-extras-1.2-6.rhel7.i686

History

#1

Updated by Alexey Bobyr 28 days ago

Please try to clean up imap cache.

you can take that script https://www.scalix.com/wiki/index.php?title=HowTos/AdminScripts#reset_the_imap-cache_for_a_mailbox

and let me know if it helped

#2

Updated by Werner Nell 20 days ago

Didn't help.
Got the same error after some days

#3

Updated by Werner Nell 6 days ago

Another strange message from Scalix Server Monitor:
ERROR IMAP Server Da(IMAP Server Pr) Tue May 26 12:56:54 2020
[OM 24070] Debug message for Lab use :
imapSatAuthenticate:Could not register with Session Monitor. usr_Signon() returned: SIGNON LIMIT REACHED, errno: Success
User Name: Werner Nell / scalix2/CN=Werner Nell
Pid of logging process: 19444

#4

Updated by Alexey Bobyr 6 days ago

Werner Nell wrote:

Another strange message from Scalix Server Monitor:
ERROR IMAP Server Da(IMAP Server Pr) Tue May 26 12:56:54 2020
[OM 24070] Debug message for Lab use :
imapSatAuthenticate:Could not register with Session Monitor. usr_Signon() returned: SIGNON LIMIT REACHED, errno: Success
User Name: Werner Nell / scalix2/CN=Werner Nell
Pid of logging process: 19444

this error because client tried to authenticate into imap more than specified amount (/var/opt/scalix/??/s/sys/general.cfg) for 1 second

MAX_SIGNON_PER_USER=100

you may take a look into

IMAP_CONNRATE_SLEEP

The sleep kicks in when the IMAP connection rate hits a limit, normally 10 connections per second set by installer.
By default (no general.cfg setting) the sleep time will remain 1 second.
To change it to 0.1s set IMAP_CONNRATE_SLEEP=100000 and restart all IMAP processes.

Also available in: Atom PDF