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Bug #61331

Update to 12.8 using scalix-12.8.0-GA-enterprise-redhat-suse.bin hangs

Added by Werner Nell 20 days ago. Updated 17 days ago.

Status:
New
Priority:
Normal
Assignee:
Alexey Bobyr
Category:
Scalix Installer (rpm and deb based)
Target version:
Start date:
10/29/2019
Due date:
% Done:

0%

Estimated time:
Operation System:
Rhel 7

Description

When updating from 12.7.1 to 12.8 installtion hangs while gathering system information:

The installation or upgrade will take between 5 and 15 minutes to complete.

Gathering system information... (/)

Interrupted after more than 30 minutes:

-> Are you sure you want to quit Scalix Installer? (yes/no) [no] yes
Waiting for operation in progress to stop...

.>/scalix-12.8.0-GA-enterprise-redhat-suse.bin: Zeile 1369: 2186 Getötet ( scalix-12.8.0-GA/scalix-installer )

Killed the process after 15 minutes


Files

scalix-installer-20191029.1572344142.log scalix-installer-20191029.1572344142.log 2.11 KB Werner Nell, 10/29/2019 06:42 AM
merlin.tar.gz merlin.tar.gz 290 KB Alexey Bobyr, 10/29/2019 08:15 AM
scalix-installer-20191030.1572415900.log scalix-installer-20191030.1572415900.log 2.3 KB Werner Nell, 10/30/2019 02:28 AM

History

#1

Updated by Alexey Bobyr 20 days ago

Strange

can you please run unpacked installer (should be shell script in ./scalix-GA-12.8... ) with command line argument `--debug`
and attach log file from installer here.

thanks

#3

Updated by Alexey Bobyr 19 days ago

From logs everything is stopped on checking what is installed

see merlin.tar.gz

Please unpack where scalix-installer . and run `run.sh` script maybe with --debug option .

I have added only debug("Get details for given installed package with command", command)

It seems that everything is hanging on

command = which("rpm") +''' q ''' + package_name + ''' --qf "%{NAME} {RELEASE} %{SIZE} %{ARCH} %{OS} %{RELEASE} %{DISTRIBUTION} %{SOURCEPACKAGE}\n"'''

#5

Updated by Alexey Bobyr 18 days ago

As I thought

can please execute manually
cmd

 /usr/bin/rpm -q scalix-res --qf "%{NAME} %{VERSION}-%{RELEASE} %{SIZE} %{ARCH} %{OS} %{RELEASE} %{DISTRIBUTION} %{SOURCEPACKAGE}
> " 

at mail.scalix.com

[root@mail ~]# /usr/bin/rpm -q scalix-res --qf "%{NAME} %{VERSION}-%{RELEASE} %{SIZE} %{ARCH} %{OS} %{RELEASE} %{DISTRIBUTION} %{SOURCEPACKAGE}
> " 
scalix-res 12.8.0.25760-1 22300350 noarch linux 1 (none) (none)
[root@mail ~]# « Previous

it seems that `rpm` is stuck and not responding will try to ask sysdmins if it possible , what the reason and how to fix it.

Well because this check should be not only for scalix-res it must be for scalix-api, scalix-swa etc

#6

Updated by Alexey Bobyr 18 days ago

Well found for now
https://cloudlinux.zendesk.com/hc/en-us/articles/115004580385-If-RPM-or-yum-processes-hangs

but please do not try it . I'm not sure if its safe . Its just quick research why rpm command hangs and possible solution how to fix

#7

Updated by Werner Nell 18 days ago

there was no response from rpm
after rebbot got an answer
/usr/bin/rpm q scalix-res --qf "%{NAME} {RELEASE} %{SIZE} %{ARCH} %{OS} %{RELEASE} %{DISTRIBUTION} %{SOURCEPACKAGE}

"

scalix-res 12.7.1.25752-1 5617931 noarch linux 1 (none) (none)

now installer works

/usr/bin/rpm q scalix-res --qf "%{NAME} {RELEASE} %{SIZE} %{ARCH} %{OS} %{RELEASE} %{DISTRIBUTION} %{SOURCEPACKAGE}
"
scalix-res 12.8.0.25760-1 22300378 noarch linux 1 (none) (none)

thanks

#8

Updated by Alexey Bobyr 17 days ago

Ok,
thanks for update will keep that ticket opened in case you will have some other issues.

Ticket wll be closed in few days without any additional input .

thanks.

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