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Bug #61331

Update to 12.8 using scalix-12.8.0-GA-enterprise-redhat-suse.bin hangs

Added by Werner Nell 7 months ago. Updated 7 months ago.

Status:
New
Priority:
Normal
Assignee:
Alexey Bobyr
Category:
Scalix Installer (rpm and deb based)
Target version:
Start date:
10/29/2019
Due date:
% Done:

0%

Estimated time:
Operation System:
Rhel 7

Description

When updating from 12.7.1 to 12.8 installtion hangs while gathering system information:

The installation or upgrade will take between 5 and 15 minutes to complete.

Gathering system information... (/)

Interrupted after more than 30 minutes:

-> Are you sure you want to quit Scalix Installer? (yes/no) [no] yes
Waiting for operation in progress to stop...

.>/scalix-12.8.0-GA-enterprise-redhat-suse.bin: Zeile 1369: 2186 Getötet ( scalix-12.8.0-GA/scalix-installer )

Killed the process after 15 minutes


Files

History

#1

Updated by Alexey Bobyr 7 months ago

Strange

can you please run unpacked installer (should be shell script in ./scalix-GA-12.8... ) with command line argument `--debug`
and attach log file from installer here.

thanks

#3

Updated by Alexey Bobyr 7 months ago

  • File merlin.tar.gz added

From logs everything is stopped on checking what is installed

see merlin.tar.gz

Please unpack where scalix-installer . and run `run.sh` script maybe with --debug option .

I have added only debug("Get details for given installed package with command", command)

It seems that everything is hanging on

command = which("rpm") +''' q ''' + package_name + ''' --qf "%{NAME} {RELEASE} %{SIZE} %{ARCH} %{OS} %{RELEASE} %{DISTRIBUTION} %{SOURCEPACKAGE}\n"'''

#5

Updated by Alexey Bobyr 7 months ago

As I thought

can please execute manually
cmd

 /usr/bin/rpm -q scalix-res --qf "%{NAME} %{VERSION}-%{RELEASE} %{SIZE} %{ARCH} %{OS} %{RELEASE} %{DISTRIBUTION} %{SOURCEPACKAGE}
> " 

at mail.scalix.com

[root@mail ~]# /usr/bin/rpm -q scalix-res --qf "%{NAME} %{VERSION}-%{RELEASE} %{SIZE} %{ARCH} %{OS} %{RELEASE} %{DISTRIBUTION} %{SOURCEPACKAGE}
> " 
scalix-res 12.8.0.25760-1 22300350 noarch linux 1 (none) (none)
[root@mail ~]# « Previous

it seems that `rpm` is stuck and not responding will try to ask sysdmins if it possible , what the reason and how to fix it.

Well because this check should be not only for scalix-res it must be for scalix-api, scalix-swa etc

#6

Updated by Alexey Bobyr 7 months ago

Well found for now
https://cloudlinux.zendesk.com/hc/en-us/articles/115004580385-If-RPM-or-yum-processes-hangs

but please do not try it . I'm not sure if its safe . Its just quick research why rpm command hangs and possible solution how to fix

#7

Updated by Werner Nell 7 months ago

there was no response from rpm
after rebbot got an answer
/usr/bin/rpm q scalix-res --qf "%{NAME} {RELEASE} %{SIZE} %{ARCH} %{OS} %{RELEASE} %{DISTRIBUTION} %{SOURCEPACKAGE}

"

scalix-res 12.7.1.25752-1 5617931 noarch linux 1 (none) (none)

now installer works

/usr/bin/rpm q scalix-res --qf "%{NAME} {RELEASE} %{SIZE} %{ARCH} %{OS} %{RELEASE} %{DISTRIBUTION} %{SOURCEPACKAGE}
"
scalix-res 12.8.0.25760-1 22300378 noarch linux 1 (none) (none)

thanks

#8

Updated by Alexey Bobyr 7 months ago

Ok,
thanks for update will keep that ticket opened in case you will have some other issues.

Ticket wll be closed in few days without any additional input .

thanks.

#9

Updated by Alexey Bobyr 6 months ago

  • File deleted (merlin.tar.gz)

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