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Bug #60061

Contacts are not synced on some devices

Added by Alexey Bobyr almost 4 years ago. Updated over 1 year ago.

Status:
Resolved
Priority:
Normal
Assignee:
QAGroup
Category:
Scalix Wireless
Target version:
Start date:
10/28/2015
Due date:
% Done:

20%

Estimated time:
Operation System:
--

Description

Contacts sync is never ends.

Android 4.2.2 device logs shows (using Android device Manager)
D/dalvikvm( 981): GC_CONCURRENT freed 458K, 16% free 2868K/3388K, paused 7ms+9ms, total 62ms
E/Contacts[]( 981): Uncaught exception in EasSyncServicejava.lang.ArrayIndexOutOfBoundsException: length=4; index=4
E/Contacts[]( 981): Sync ended due to an exception.
and sync is stop

For Samsung S6 Android 5 sync is endless.
Increasing log level for wireless shows that it's sends the same data each time
but in same time works for HTC M8 (android 5.0.2) and Nexus 7 (play adition android 5) and on virtual device (using Android device Manager)

For android 6 (using Android device Manager) its also works all contacts is sync without any issue.
The same situation (contacts are synced) for Apple devices .


Files

History

#1

Updated by Alexey Bobyr almost 4 years ago

  • Description updated (diff)
#2

Updated by Alex I about 3 years ago

  • Subject changed from conatcts not synced for some devices to Contacts are not synced on some devices
  • Operation System set to --
#3

Updated by Alexey Bobyr about 3 years ago

Android 4.2.2 device logs shows (using Android device Manager)
D/dalvikvm( 981): GC_CONCURRENT freed 458K, 16% free 2868K/3388K, paused 7ms+9ms, total 62ms
E/Contacts[]( 981): Uncaught exception in EasSyncServicejava.lang.ArrayIndexOutOfBoundsException: length=4; index=4

#60617 fix in 12.6

Alexey Bobyr wrote:

Contacts sync is never ends.

Android 4.2.2 device logs shows (using Android device Manager)
D/dalvikvm( 981): GC_CONCURRENT freed 458K, 16% free 2868K/3388K, paused 7ms+9ms, total 62ms
E/Contacts[]( 981): Uncaught exception in EasSyncServicejava.lang.ArrayIndexOutOfBoundsException: length=4; index=4
E/Contacts[]( 981): Sync ended due to an exception.
and sync is stop

For Samsung S6 Android 5 sync is endless.
Increasing log level for wireless shows that it's sends the same data each time
but in same time works for HTC M8 (android 5.0.2) and Nexus 7 (play adition android 5) and on virtual device (using Android device Manager)

For android 6 (using Android device Manager) its also works all contacts is sync without any issue.
The same situation (contacts are synced) for Apple devices .

#4

Updated by Alexey Bobyr about 3 years ago

  • % Done changed from 0 to 20
#5

Updated by Alexey Bobyr over 2 years ago

  • Assignee changed from Alexey Bobyr to QAGroup

need tests for latest builds.

#6

Updated by Prakash Nikhar over 2 years ago

hi,

Performed test using latest build (upload dated 2017-04-10) for 1k contacts and it seems working fine.

Android 5.1.1 sync time 17min

Android 6.0.1 sync time 14min

#7

Updated by Alexey Bobyr over 1 year ago

  • Status changed from Answered to Resolved

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