Bug #50036

Spurious IMAP errors logged after upgrade to Scalix 12.5 from Scalix 12.1

Added by Richard Hall almost 2 years ago. Updated over 1 year ago.

Status:AnsweredStart date:10/21/2015
Priority:NormalDue date:
Assignee:ServerDevsGroup% Done:
0%
Category:Scalix Server
Target version:All
Operation System:--
Milestones:

Description

omshowlog may show IMAP ERRORs for some Outlook users after an upgrade from Scalix 12.1 to Scalix 12.5.

These errors are spurious and cause to harm. They are of the form:
WARNING IMAP Server Da(IMAP Server Pr) 04.18.15 20:04:43
[OM.UI 680] There are no active (non-deleted) records in the specified list
User Name: John Smith / sales/CN=John Smith
<- ct_CloseExtFile
<- ual_BuildList
> ct_ReadCtnerHeader1
<
ct_ReadCtnerHeader1
<- ual_PrepList
> ual_ListCtnerRecord
-> ual_UpdateAnyList
-> ct_ReadContentRec 3004 0
<
ct_ReadContentRec 3004 0
> ct_ReadNextContentRec
<
ct_ReadNextContentRec
> ct_GetCtnerLastCRec
<
ct_GetCtnerLastCRec
<- ual_UpdateAnyList
<- /build/12.5.0/src/lib/ual/ual_list.c:1353[101,680]

ERROR IMAP Server Da(IMAP Server Pr) 04.18.15 20:04:43
[OM 24070] Debug message for Lab use :
imapual_openActionFile: Could not open action file []:
User Name: John Smith / sales/CN=John Smith

ERROR IMAP Server Da(IMAP Server Pr) 04.18.15 20:04:43
[OM 24070] Debug message for Lab use :
imapual_isResyncError: Could not open action file.
User Name: John Smith / sales/CN=John Smith

History

#1 Updated by Richard Hall almost 2 years ago

These spurious ERRORs can occur after an upgrade from Scalix 12.1 to 12.5 if the imap cache is not cleared.

Caused because there was a problem if a Scalix 12.1 Outlook user who was also an IMAP user would see strange OL config folders like "Conversation Action Settings". A code change was made to Scalix 12.5 to suppress the listing of these folders for IMAP clients but for an existing IMAP user they are still referenced in the IMAP cache. The solution is to clear the affected user's imap cache using the sx_clearimap script:
http://www.scalix.com/wiki/index.php?title=HowTos/AdminScripts#reset_the_imap-cache_for_a_mailbox

or
http://downloads.it25.de/scripts/sx_clearimap

#2 Updated by Volodymyr Tomash almost 2 years ago

  • Subject changed from https://bugzilla.scalix.com/show_bug.cgi?id=50036 to Spurious IMAP errors logged after upgrade to Scalix 12.5 from Scalix 12.1

#3 Updated by Richard Hall over 1 year ago

  • Assignee changed from Richard Hall to ServerDevsGroup

Richard Hall is no longer working at Scalix.
Assigning this bug report back to ServerDevsGroup.

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